CALL CENTER CRM IS GREAT FOR Helping organizations identify and better understand customer needs by keeping track of customer interactions and displaying them right at the point of future contact. Providing a professional and credibility-enhancing contact experience for prospects and customers. Designing and managing various marketing and sales campaigns by saving call status and customer choices (such as opt-out) automatically. Serving customers better by automatically sharing customer contact information among different agents of an organization, increasing organizational intelligence and efficiency. KEY FEATURES OF THIS CALL CENTER CRM SOFTWARE Works seamlessly with Voicent’s Agent Dialer predictive dialer, BroadcastByPhone auto-dialer, and IVR Studio Interactive Voice Response app designer. Automatically keeps track of customer interactions by phone, text message, and email. Automatically remembers opt-out selection and prevents calls to the opt-out phone numbers in the future. Manages customer profile and contact history with customizable customer profile fields and display options. Automatically displays customer information for both inbound and outbound calls when calls are connected to agents. Lets you easily search customer lists and automatically create auto dialing and predictive dialing campaigns. Easy to use – download and setup Call Center Manager in less than 5 minutes. Voicent Agent Dialer predictive dialing software, and/or BroadcastByPhone auto-dialer software, and/or IVR Studio, and/or Flex PBX software-based IP PBX system. HOW TO USE CALL CENTER CRM Simply install the Call Center CRM and enable it from the Voicent Gateway. Once enabled, it will run in the background to keep track of all interactions. From the Call Center CRM program window, you can: Create, edit, and search customer information. Create outbound campaigns for BroadcastByPhone, AgentDialer, BroadcastBySMS, or BroadcastByEmail. Import customer profile information.Voicent’s Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations.
Automatically track all customer interactions | Automatically save and manage Customer Opt-Out and Contact Preferences
Automatically display customer information to agents
Intelligently, efficiently recognize callers and serve them accordingly
Design and manage sales and marketing campaigns